With our on-site services, you can access Autotech field support engineers to assist your maintenance staff with troubleshooting, preventive, and reactive maintenance tasks. Our field support engineers are available on an as-needed, scheduled, or full-time basis to meet your specific needs and maintenance strategy.

Service Offerings

Callout Services

• Repair and troubleshooting for your automation-related issues as needed.

Drives Startup Services

• Quickly commission your Allen-Bradley drives and prevent potential startup problems. Includes a 1 or 2-year extended warranty.

Conversion Services

• Convert your existing programmable controllers, drives, and motors to new or different technologies.

Preventive Maintenance Services

• Regularly scheduled maintenance for your automation and related equipment to prevent potential problems and extend component/system life.

Detailed Service Descriptions

Callout Services Day or night, Autotech field service professionals are available for dispatch on an as-needed basis to help troubleshoot and resolve unplanned downtime events, problems affecting critical operations, and other automation-related issues. Callout Services are billed on a time and material basis. Benefits and Features:

• 24x7x365 emergency breakdown support
• Assistance for startup, special projects, and peak workloads
• Production problem resolution
• Technical support during maintenance activity
• Factory-certified engineers with skills matched to your application or problem

Drives Startup Services Integration and start-up of your system do not need to be complex and time-consuming. With our Start-up Services, you can leverage our extensive product and industry experience to quickly commission drives and reduce the time between integration and actual machine operation. Benefits and Features:

• Reduce time between integration and actual start-up
• Provide a cost-effective alternative to internal start-up resources
• Improve drive operation
• Reduce risk of performance problems and premature equipment failures
• Improve labor cost forecasting (through fixed cost of services)
• Verification of proper drive and motor installation, control and power wiring, and AC voltage and distribution network
• Power-up, drive checks, grounding checks, and setup
• Custom drive configuration/tuning to meet specific application requirements
• Adjustment of operating parameters for optimal performance
• Documentation of drive and motor nameplate information, application information, drive settings, and operating parameters

Conversion Services As your automation equipment becomes older and less reliable, you can repair it, replace it with identical equipment, or migrate it to a new/different technology. With conversion services from Autotech, you can leverage our automation expertise if you choose to migrate. For a fixed price, you will receive a complete upgrade solution including hardware, software conversion engineering, and start-up services. Benefits of On-Site Conversion Services include:

• Improved process availability and production capacity
• Improved manufacturing quality
• Decreased long-term costs and unplanned downtime

On-Site Conversion Services are available for:

• Upgrading your Operator Interface with current technology (one-to-one)
• Replacing an AC or DC drive with current technology (one-to-one)
• Replacing a PLC controller with current technology (one-to-one)
• Updating automation software and communication/HMI technology
• Converting an analog PLC controller, drive, or HMI product to its digital counterpart
• Implementing or converting a network for your automation assets

Maintenance Services Lost productivity caused by poor performance or unplanned failure of your automation assets can significantly reduce your revenue and profitability. With a Preventive Maintenance Service Agreement, we help you design and implement the most efficient preventive maintenance program for optimizing the performance of your assets including drives, programmable logic controllers, and motion systems. What Makes Our Preventive Maintenance Services Agreement Different? Total protection and peace of mind with the full support of Autotech to stand behind your preventive maintenance program:

• 24/7 remote troubleshooting available to get your plant online as fast as possible
• Remediation of equipment problems
• Complete documentation of all activities performed during scheduled visits
• Full-service warranty that ensures we’ll repair or replace the parts in the unlikely event of a failure

Benefits:

• Obtain skilled resources to quickly and efficiently complete engineering and programming projects
• Reduce response time to equipment malfunctions and unplanned downtime
• Perform preventive maintenance as scheduled
• Improve machine operator skills and internal troubleshooting capabilities
• Supplement operations/maintenance staff during peak workloads
• Obtain spare parts and additional services through one resource
• Fully protect your biggest investment — your operations